IT Systems Administrator

Bally's Corporation; Kansas City (MO); On-site; USD 80,000 - 110,000; Full time

Job summary

Bally's Kansas City IT team is seeking an on-site IT professional to administer and support Windows, virtualization, directory services, backups, and cloud-connected services. The role supports gaming-related systems and property operations across casino, hotel, POS, and surveillance integrations.

Responsibilities include user access management, system health monitoring, OS/app updates, disaster recovery testing, and collaboration with vendors.

Qualifications

• MO Gaming License LEVEL 2 is required.
• Experience supporting Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.

Responsibilities

• Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.
• Support gaming-related and property systems including casino management, slot systems, player tracking, cage/credit, POS, hotel, access control, surveillance integrations.
• Maintain user accounts, RBAC, MFA, privileged access, onboarding/transfers/terminations.
• Monitor system health, capacity, logs, alerts, and scheduled jobs; investigate issues and restore service per priorities.
• Perform OS and app updates, vulnerability remediation, endpoint protection, and configuration management.
• Manage backup schedules, test restorations, and support DR/BC exercises.
• Provide advanced technical support for servers, workstations, mobiles, printers, interfaces, and business applications; document incidents/resolutions.
• Coordinate maintenance with vendors and service providers.
• Maintain inventories, network diagrams, configuration records, SOPs, and knowledge articles.
• Support audits and regulatory reviews with timely records and remediation of issues.
• Follow cybersecurity, data privacy, segregation-of-duties, and confidential information handling requirements.
• Participate in projects, upgrades, openings, testing, and post-deployment support.
• Demonstrate service orientation, analytical troubleshooting, and strong communication.

Skills

Analytical troubleshooting

Security and compliance awareness

Ownership and accountability

Project management

Cross-department collaboration

Professional communication

Education

MO Gaming License LEVEL 2

Job description

Job Category: Casinos and Resorts - Information Technology

Requisition Number: ITSYS012261

• Posted : October 25, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Bally's Kansas City
1800 E Front St
Kansas City, MO 64120, USA

• Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.
• Support gaming-related and property systems, which may include casino management, slot systems, player tracking, cage and credit, point-of-sale, hotel, access control, surveillance integrations, and other regulated applications.
• Maintain user accounts, role-based access, multifactor authentication, privileged access, and timely onboarding, transfer, and termination changes.
• Monitor system health, capacity, logs, alerts, and scheduled jobs; investigate issues and restore service within established priorities and escalation procedures.
• Perform operating system and application updates, vulnerability remediation, endpoint protection administration, and configuration management in accordance with change-control standards.
• Manage backup schedules, validate successful completion, test restorations, and support disaster recovery and business continuity exercises.
• Provide advanced technical support for servers, workstations, mobile devices, printers, interfaces, and business applications; document incidents, resolutions, and recurring problems.
• Coordinate maintenance and troubleshooting with gaming system manufacturers, managed service providers, telecommunications carriers, and other approved vendors.
• Maintain accurate inventories, network and system diagrams, configuration records, standard operating procedures, and knowledge articles.
• Support audits, regulatory reviews, evidence requests, and internal controls by producing accurate records and promptly remediating identified issues.
• Follow cybersecurity, data privacy, segregation-of-duties, physical access, and confidential information handling requirements.
• Participate in projects, upgrades, property openings or expansions, testing, implementation, and post-deployment support.
• Service orientation and professional communication
• Analytical troubleshooting and sound judgment
• Security and compliance awareness
• Attention to detail and accurate documentation
• Ownership, reliability, and follow-through
• Collaboration across departments and vendors
• Ability to remain effective during service disruptions and changing priorities
• Project Management
• Work is performed in offices, data rooms, telecommunications closets, and active gaming and hospitality areas.
• May be exposed to noise, crowds, flashing lights, and tobacco smoke where permitted by law

Required

MO Gaming License LEVEL 2

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.