Gaming & FinTech Field Technician

International Game Technology PLC

Ohio

On-site

USD 33,000 - 44,000

Full time

23 hours ago

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Job summary

International Game Technology PLC (IGT) is seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Columbus and Dayton, OH. This role involves hands-on troubleshooting, travel between customer sites, and delivering superior customer service in a fast-paced casino environment.

The candidate will troubleshoot and repair a variety of equipment, perform preventative maintenance, and coordinate installations with customers.

Qualifications

2+ years of technician or field service experience in a customer-facing environment.
Prior casino, gaming, ATM, kiosk, or fintech equipment experience preferred.
Valid driver's license and reliable transportation.
Ability to obtain and maintain a gaming license.
Willingness to travel regionally with occasional overnight stays.

Responsibilities

Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment.
Perform preventative maintenance to ensure optimal equipment performance and reduce downtime.
Provide technical support to customers on operational and maintenance-related issues.
Diagnose mechanical, hardware, software, networking, and system failures using established procedures.
Serve as the primary customer contact for technical service and support-related concerns.
Conduct site surveys and assist with installations, upgrades, and equipment deployments.
Maintain accurate inventory and documentation for parts, repairs, and service activity.
Travel throughout the assigned service territory, including Columbus, Dayton, and surrounding areas in Ohio.