Traveling Field Service Tech – Gaming Systems & IT

IGT

West Virginia

Remote

USD 39,000 - 58,000

Full time

32 hours ago

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Job summary

IGT is seeking a Traveling Field Service Technician III based in West Virginia with about 75% travel across North America. You will install, service, and repair gaming machines, kiosks, ATMs, and related hardware, while supporting major projects and advising other technicians.

The role requires strong troubleshooting, customer-facing communication, and ability to meet regulatory requirements. You will work from home in WV with extensive travel, including nights and weekends when needed.

Qualifications

Minimum 4 years of progressive hands-on technical experience in field service, electronics, gaming equipment, electromechanical repair, IT/network support, or a related field.
Experience independently troubleshooting hardware and/or software equipment in customer-facing environments.
Ability to obtain and maintain required gaming licenses and regulatory approvals.

Responsibilities

Install, configure, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment.
Diagnose and resolve complex hardware, software, electrical, mechanical, and networking issues.
Support major installations, casino openings, expansions, equipment conversions, and technology upgrades.
Serve as a technical resource for other Field Service Technicians, providing troubleshooting support and knowledge sharing.
Collaborate with customers, Field Service leadership, Engineering, Technical Support, and Project Management teams.
Perform preventive maintenance, equipment inspections, and component replacements.
Maintain accurate service records, technical documentation, and parts inventory.
Ensure compliance with applicable gaming regulations, safety procedures, and company standards.