Traveling Field Service Technician – Gaming Equipment

International Game Technology PLC; West Virginia; Remote; USD 60,000 - 85,000; Full time

Job summary

IGT is seeking a Traveling Field Service Technician III based in West Virginia with extensive travel across North America. You will install, service, and repair gaming equipment, payment systems, kiosks, and ATMs, while guiding other technicians and ensuring high reliability for customers in diverse environments.

You will cover travel-heavy assignments, perform preventive maintenance, and document technical records, with a focus on compliance and safety in gaming facilities.

Qualifications

• High school diploma or GED required.
• 4+ years of progressive hands-on technical field service experience.
• Experience independently troubleshooting hardware and/or software in customer-facing environments.
• Strong technical troubleshooting, problem-solving, and communication skills.
• Valid driver’s license and acceptable driving record; ability to obtain gaming licenses.

Responsibilities

• Install, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment.
• Diagnose and resolve complex hardware, software, electrical, mechanical, and networking issues.
• Support major installations, casino openings, expansions, equipment conversions, and upgrades.
• Serve as a technical resource for other Field Service Technicians and share knowledge.

Skills

Troubleshooting

Customer service

Communication

Driving

Physical stamina

Education

High school diploma or GED

Job description

IGT is seeking a Traveling Field Service Technician III based in West Virginia with extensive travel across North America. You will install, service, and repair gaming equipment, payment systems, kiosks, and ATMs, while guiding other technicians and ensuring high reliability for customers in diverse environments.

You will cover travel-heavy assignments, perform preventive maintenance, and document technical records, with a focus on compliance and safety in gaming facilities.