Field Service Technician III

IGT; West Virginia; Remote; USD 39,000 - 58,000; Full time

Job summary

IGT is seeking a Traveling Field Service Technician III based in West Virginia with about 75% travel across North America. You will install, service, and repair gaming machines, kiosks, ATMs, and related hardware, while supporting major projects and advising other technicians.

The role requires strong troubleshooting, customer-facing communication, and ability to meet regulatory requirements. You will work from home in WV with extensive travel, including nights and weekends when needed.

Qualifications

• Minimum 4 years of progressive hands-on technical experience in field service, electronics, gaming equipment, electromechanical repair, IT/network support, or a related field.
• Experience independently troubleshooting hardware and/or software equipment in customer-facing environments.
• Ability to obtain and maintain required gaming licenses and regulatory approvals.

Responsibilities

• Install, configure, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment.
• Diagnose and resolve complex hardware, software, electrical, mechanical, and networking issues.
• Support major installations, casino openings, expansions, equipment conversions, and technology upgrades.
• Serve as a technical resource for other Field Service Technicians, providing troubleshooting support and knowledge sharing.
• Collaborate with customers, Field Service leadership, Engineering, Technical Support, and Project Management teams.
• Perform preventive maintenance, equipment inspections, and component replacements.
• Maintain accurate service records, technical documentation, and parts inventory.
• Ensure compliance with applicable gaming regulations, safety procedures, and company standards.

Skills

Field service

Electronics repair

Customer service

Troubleshooting

Communication

Problem solving

Education

High school diploma or GED

Associate/Technical degree

Tools

PC hardware

Networking

IT/Network support

Job description

Overview

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

As a Traveling Field Service Technician III, you will be responsible for installing, maintaining, troubleshooting, and repairing gaming equipment, systems hardware, payment and loyalty solutions, kiosks, ATMs, and other connected technologies. You will work independently to resolve complex technical issues, support major field service projects, and provide technical guidance to other technicians. This is a highly mobile position requiring approximately 75% travel, primarily throughout North America. When not traveling, you will support customers within the West Virginia gaming market.

Responsibilities

• Install, configure, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment.
• Diagnose and resolve complex hardware, software, electrical, mechanical, and networking issues.
• Support major installations, casino openings, expansions, equipment conversions, and technology upgrades.
• Serve as a technical resource for other Field Service Technicians, providing troubleshooting support and knowledge sharing.
• Collaborate with customers, Field Service leadership, Engineering, Technical Support, and Project Management teams.
• Perform preventive maintenance, equipment inspections, and component replacements.
• Maintain accurate service records, technical documentation, and parts inventory.
• Ensure compliance with applicable gaming regulations, safety procedures, and company standards.

Qualifications

• High school diploma or GED.
• Minimum 4 years of progressive hands‑on technical experience in field service, electronics, gaming equipment, electromechanical repair, IT/network support, or a related field.
• Experience independently troubleshooting hardware and/or software equipment in customer‑facing environments.
• Strong technical troubleshooting, problem‑solving, and communication skills.
• Valid driver’s license and acceptable driving record.
• Ability to obtain and maintain required gaming licenses and regulatory approvals.
• Willingness to travel approximately 75% of the time and work flexible schedules, including nights, weekends, holidays, and on‑call assignments when required.
• Ability to lift and maneuver equipment weighing up to 50 pounds independently, with appropriate assistance for heavier items.

Preferred Qualifications

• Previous experience supporting casino gaming technology, Video Lottery Terminals (VLTs), or Tribal Gaming environments.
• Experience with gaming machines, payment systems, kiosks, ATMs, networking, and PC hardware/software.
• Experience supporting large‑scale installations, technical deployments, or multi‑site projects.
• Experience mentoring technicians or serving as a technical project lead.
• Associate or technical degree in Electronics, Information Technology, Networking, or a related discipline.
• Valid passport or ability to obtain one for potential international assignments.

Work Environment & Travel

This position is home‑based in West Virginia, within approximately 45 miles of Charleston, and requires extensive travel to customer locations. Travel may include overnight stays, extended assignments, and occasional international travel. Candidates must be comfortable working in active casino environments, customer facilities, and installation sites.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.