Fintech Field Services Technician

IGT; United States; On-site; USD 30,000 - 39,000; Full time

Job summary

IGT is seeking an entry-level Technician Field Services I based in Farmington, NY, to keep gaming equipment operating reliably at casino locations in the Finger Lakes region. You will troubleshoot, repair, and perform preventive maintenance while delivering excellent customer service.

The role requires a high school diploma or GED, basic electronics/IT training as a plus, and a valid driver’s license. Expect a Monday–Friday 7:00 AM–3:30 PM schedule with rotating on-call, and travel to multiple

Qualifications

• High school diploma or GED required.
• Technical or vocational training in electronics, computer systems, or related field is a plus.

Responsibilities

• Perform troubleshooting, maintenance, and basic repairs of gaming equipment to ensure continuous operation.
• Diagnose and resolve equipment malfunctions through basic troubleshooting, cleaning, adjustments, and component replacement.
• Support installation, servicing, and preventive maintenance at assigned casino locations.
• Respond to service requests promptly and minimize downtime.
• Maintain documentation of service activities, issues, repairs, and resolutions.
• Communicate effectively with customers, casino staff, and internal teams.

Skills

Technical aptitude

Mechanical aptitude

Computer literacy

Networking knowledge

Customer service

Problem solving

Independent work

Time management

Following instructions

Driver's license

Travel readiness

Lifting 50 lbs

Climbing ladders

Team collaboration

Scheduling flexibility

Education

High school diploma or GED

Technical training in electronics/computing

Job description

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide , we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Overview

The Technician Field Services I is responsible for performing entry-level maintenance, troubleshooting, and repair of gaming equipment at customer locations. Based primarily in Farmington, NY, this position supports casino operations throughout the Finger Lakes region, ensuring equipment reliability and delivering excellent customer service in a fast‑paced environment.

Responsibilities

• Perform troubleshooting, maintenance, and basic repairs of gaming equipment to ensure continuous and reliable operation.
• Diagnose and resolve equipment malfunctions through basic technical troubleshooting, cleaning, adjustments, and replacement of defective components.
• Support the installation, servicing, and preventive maintenance of gaming equipment at assigned casino locations.
• Respond to service requests promptly, prioritize technical issues, and minimize equipment downtime.
• Maintain accurate documentation of service activities, equipment issues, repairs, and resolutions.
• Communicate effectively with customers, casino personnel, and internal technical teams regarding equipment issues and service updates.
• Maintain tools, replacement parts, and equipment in an organized manner and follow established inventory procedures.
• Collaborate with technical teams and escal...
• Travel to additional casino locations within the assigned service area as needed.
• Follow all company policies, safety guidelines, technical procedures, and applicable gaming regulations while maintaining a professional image of IGT.

Qualifications

Education Required

• High school diploma or GED equivalent required.
• Technical or vocational training in electronics, computer systems, or a related field is a plus.

Experience Required

• Entry‑level technical experience in equipment maintenance, repair, troubleshooting, or a related field.
• Previous experience in customer service or a customer‑facing technical position is preferred.
• Experience with gaming equipment, electronics, IT support, electrical systems, or similar technical environments is a plus.

Skills Required

• Basic technical and mechanical aptitude, including the ability to troubleshoot and resolve equipment issues.
• Basic computer literacy and familiarity with technical tools and equipment.
• Entry‑level networking knowledge is a plus, but not required.
• Strong customer service and interpersonal communication skills.
• Excellent problem‑solving skills and ability to remain professional when handling challenging customer situations.
• Ability to work independently with minimal supervision while collaborating effectively with a team.
• Strong organizational and time‑management skills, including the ability to prioritize multiple service requests.
• Ability to follow technical instructions, established procedures, and safety guidelines.
• Must possess a valid driver’s license and have reliable transportation to travel between assigned customer locations.
• Ability and willingness to work a Monday–Friday schedule, currently 7:00 AM–3:30 PM, with rotating on‑call responsibilities every other week, including nights and weekends.
• Ability and willingness to travel to other casino locations within the assigned region and attend required training in Las Vegas, NV.
• Must be able to lift and carry equipment weighing up to 50 pounds, climb ladders, and perform physically demanding tasks associated with equipment servicing.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self‑leadership

#LI-MC1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com .