Field Service Technician I - Gaming Devices & VLT/ETG

LNW Gaming, Inc.(KAC); Town of Chester (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) plan

Tuition assistance

Paid vacation

Job summary

Light & Wonder, Inc. is seeking a field service technician for Buffalo, NY. In this customer-facing role you will perform preventative maintenance on VLTs and ETGs, ensuring proper operation through diagnostics, software settings, and testing.

You will review devices, complete incident reports, and maintain detailed logs. Responsibilities include travel to other facilities, adherence to safety standards, and working across 1st, 2nd, or 3rd shifts.

Qualifications

• Must be at least 21 years of age and able to obtain gaming licenses as required.
• One year experience in assembly, testing, and repair of electronic gaming devices, or six months plus gaming school certificate.
• Basic troubleshooting techniques to isolate and correct problems.
• Knowledge of electricity, electronics, and mechanics of gaming devices.
• Understanding of network communication and troubleshooting.
• Ability to lift and carry 50 lbs regularly.
• Able to use hand and power tools safely.
• Basic PC operation and awareness of security risks.
• Familiarity with Microsoft Office (Outlook/Word/Excel/PowerPoint).
• Ability to read Light & Wonder schematics and service manuals.
• Capable of independent conversions or installations with limited supervision.
• Strong customer-relations skills.

Responsibilities

• Perform preventative maintenance on VLTs, ETGs, and related equipment per Gaming Commission standards.
• Ensure proper operation of devices via diagnostics and testing.
• Navigate Management Terminal to verify VLT status.
• Prepare accessories for installations per change orders.
• Complete incident reports and maintenance logs accurately.
• Follow Light & Wonder field standards, policies and safety procedures.
• Maintain tools and equipment in safe working condition.
• Stay updated with field advisories and trainings.
• Travel to other facilities as needed and work on 1st, 2nd, or 3rd shift.

Skills

Troubleshooting

Electrical knowledge

Network troubleshooting

PC operation

Microsoft Office

Education

High school diploma or equivalent

Job description

Light & Wonder, Inc. is seeking a field service technician for Buffalo, NY. In this customer-facing role you will perform preventative maintenance on VLTs and ETGs, ensuring proper operation through diagnostics, software settings, and testing.

You will review devices, complete incident reports, and maintain detailed logs. Responsibilities include travel to other facilities, adherence to safety standards, and working across 1st, 2nd, or 3rd shifts.