Night Shift Gaming Field Service Tech

Light & Wonder; Village of Islandia (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Paid vacation

401(k) plan

Tuition assistance

Job summary

Light & Wonder is seeking a field service technician to support, install, maintain and troubleshoot electronic gaming devices at customer sites in the New York area. The role covers 3rd shift (5:00pm–4:00am, Sunday–Wednesday) with substantial hands-on responsibilities and travel to other facilities as needed.

Candidates should have gaming electronics experience, basic electrical knowledge, and the ability to lift 50 lbs. A high school diploma is required, with electronics training helpful.

Qualifications

• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Basic understanding of network communication, and network troubleshooting
• Must be able to lift and carry 50 lbs. on a regular basis for short distances
• Travel requirements may include working at other facilities within our department

Responsibilities

• Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
• Navigate Management Terminal (MT) daily to verify EGM’s status
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner
• Complete detailed daily/weekly tech logs
• Adhere to L&W's Field Service established standards, policies, and procedures
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
• Ensures all tools and equipment used are kept in proper, safe, and working condition
• Stay current with all Light & Wonder Field Advisories and eLearning
• Review customer issues with management, and technical lead as they arise

Skills

One year experience in electronics/ETG

Basic electronics knowledge

Network troubleshooting

Microsoft Office skills

Reading schematics and service manuals

Customer relations

Education

High school diploma

College electronics training

Tools

Tools & equipment handling

Job description

Light & Wonder is seeking a field service technician to support, install, maintain and troubleshoot electronic gaming devices at customer sites in the New York area. The role covers 3rd shift (5:00pm–4:00am, Sunday–Wednesday) with substantial hands-on responsibilities and travel to other facilities as needed.

Candidates should have gaming electronics experience, basic electrical knowledge, and the ability to lift 50 lbs. A high school diploma is required, with electronics training helpful.