Gaming Equipment Field Technician (Travel Ready)

AGS - American Gaming Systems; Buffalo (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

AGS is seeking a Field Service Technician to install, upgrade and maintain gaming equipment across our casino network. You’ll troubleshoot, perform procedures, and deliver dependable service.

The role requires a High School diploma, a valid driver’s license, basic electronics and networking knowledge, and flexibility to work a varied schedule, including nights and weekends. Travel is a key part of the job, with on-site work at customer locations.

Qualifications

• High School diploma or GED required.
• Valid driver’s license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Willingness to travel to multiple casino locations.
• Ability to pass background check and drug screen.

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS products.
• Complete paperwork and reports timely and accurately.
• Provide excellent internal and external customer service.
• Troubleshoot service incidents quickly and escalate when needed.
• Track parts and inventory for timely repairs.
• Participate in weekly on-call rotation.
• Follow safety protocols in varied environments.

Skills

Tech-savvy

Problem solving

Customer service

Basic electronics

Networking basics

Microsoft Office

Flexibility schedule

Education

High School diploma or GED

Tools

Microsoft Office Suite

AC/DC electronics knowledge

Networking hardware

Job description

AGS is seeking a Field Service Technician to install, upgrade and maintain gaming equipment across our casino network. You’ll troubleshoot, perform procedures, and deliver dependable service.

The role requires a High School diploma, a valid driver’s license, basic electronics and networking knowledge, and flexibility to work a varied schedule, including nights and weekends. Travel is a key part of the job, with on-site work at customer locations.