Game-Day Retail Leader | Fan Experience & Ops

Fanatics Collectibles; Baltimore (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Fanatics Commerce in Baltimore, MD is seeking an experienced Retail Supervisor to lead our front-line team and deliver outstanding game-day and fan experiences. This full-time role requires coaching, operational excellence, and a readiness to work days, nights, weekends, and events.

You will drive sales through daily operations, train staff, and use data-driven insights to improve performance. If you thrive in a fast-paced sports retail environment and share Fanatics' bold leadership mindset,

Qualifications

• 2+ years of retail, customer service, or hospitality experience with leadership experience.
• Flexible schedule including games, events, and long hours.
• Ability to coach and develop front-line retail teams with accountability.

Responsibilities

• Lead front-line retail team and assist leadership; manage shifts during games and events.
• Perform Manager on Duty duties, including opening/closing procedures and cash handling.
• Drive sales through daily operations and maintain a high standard of fan experience.

Skills

Retail leadership

Coaching

Communication

Customer service

Flexibility

Education

Relevant degree

Job description

Fanatics Commerce in Baltimore, MD is seeking an experienced Retail Supervisor to lead our front-line team and deliver outstanding game-day and fan experiences. This full-time role requires coaching, operational excellence, and a readiness to work days, nights, weekends, and events.

You will drive sales through daily operations, train staff, and use data-driven insights to improve performance. If you thrive in a fast-paced sports retail environment and share Fanatics' bold leadership mindset,