Retail Supervisor - Orioles Team Store - Baltimore, MD

Fanatics Collectibles

Baltimore (MD)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Job summary

Fanatics Commerce in Baltimore, MD is seeking an experienced Retail Supervisor to lead our front-line team and deliver outstanding game-day and fan experiences. This full-time role requires coaching, operational excellence, and a readiness to work days, nights, weekends, and events.

You will drive sales through daily operations, train staff, and use data-driven insights to improve performance. If you thrive in a fast-paced sports retail environment and share Fanatics' bold leadership mindset,

Qualifications

2+ years of retail, customer service, or hospitality experience with leadership experience.
Flexible schedule including games, events, and long hours.
Ability to coach and develop front-line retail teams with accountability.

Responsibilities

Lead front-line retail team and assist leadership; manage shifts during games and events.
Perform Manager on Duty duties, including opening/closing procedures and cash handling.
Drive sales through daily operations and maintain a high standard of fan experience.

Skills

Retail leadership

Coaching

Communication

Customer service

Flexibility

Education

Relevant degree

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Retail Supervisor

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front-line teams to deliver exceptional game day and fan experiences.

ROLE OVERVIEW

The Retail Supervisor plays a critical role in the store and/or venue, assisting the leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team. Operating on a full-time schedule that includes days, nights, weekends, and extended hours on game days and during events, the Retail Supervisor drives results through coaching and operational excellence, with home game shifts — including pre-game, in-game, and post-game support — considered a core responsibility of the position. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

Collaborate cross-functionally to drive shared goals and team outcomes, building strong partnerships across the organization to deliver results.
Partner with the store and venue leadership team to align on operational priorities, revenue targets, and fan experience standards.

People Leadership:

Communicate expectations for assignments and projects clearly to the part-time retail team, including Retail Associates and Retail Leads.
Provide training, coaching, and ongoing development to the part-time retail team based on observed job performance and operational excellence standards.
Encourage and model Fanatics values, fostering a culture of accountability, enthusiasm, and championship-level performance.

Fan & Customer Impact (Obsessed with Fans)

Drive sales results through consistent execution of daily operations, including supporting back-of-house operations and maintaining stockroom organization.
Work with Retail Associates to ensure an exemplary fan experience at every touchpoint across the store and/or venue.
Demonstrate proficiency in Fanatics and retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA.
Make recommendations to the leadership team on key performance indicators including revenue targets, per cap, and UPT (units per transaction).

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

Identify opportunities to improve processes, products, or fan experiences, applying creative thinking and new approaches to solve complex challenges.
Act with urgency and adapt quickly in a fast-paced, high-growth environment, particularly during high-volume game day and event operations.
Leverage retail technology and digital tools to enhance operational efficiency and support data-informed decision-making.

Ownership & Execution (Determined & Relentless Mindset)

Perform Manager on Duty responsibilities, including opening and closing procedures and cash handling, with a high degree of accountability and professionalism.
Balance, prioritize, and delegate multiple projects and operational tasks simultaneously while remaining calm and decisive under pressure.
Represent Fanatics, league, and team values and standards consistently across all aspects of the role, serving as a visible and trusted leader on the floor.

AI & DIGITAL CAPABILITY

Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

2+ years of retail, customer service, or hospitality experience required, with prior leadership or supervisory experience required.
Ability to work a flexible schedule including days, nights, weekends, holidays, and extended hours during games and events; home game shifts are a core responsibility of this role.
Demonstrated ability to coach and develop front-line retail teams, communicate expectations clearly, and hold team members accountable to operational standards.
Strong communication, literacy, and numeracy skills; ability to work independently and responsibly in a fast-paced environment while managing multiple priorities.
Comfortable learning and using retail technology and digital tools including POS, inventory, and scheduling systems; adapts quickly to new systems and processes.
Ability to serve as Manager on Duty, including opening/closing procedures and cash handling; must be eligible to pass a background check.
Ability to stand for extended periods and lift/move stock as needed; possesses a fun, outgoing, confident, and professional demeanor that reflects Fanatics and league/team values.

Education:

Relevant degree or equivalent combination of education, training, and work experience.

WORK LOCATION:

On-site: Your work location will be onsite in Baltimore, MD.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: