Game-Day Retail Lead - Fan Experience & Ops

Fanatics Inc.; Raleigh (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Fanatics Inc. is seeking a Retail Lead for the University of North Carolina at Chapel Hill Team Store in Raleigh. This role focuses on delivering top fan experiences through bold leadership, day-to-day operations, and data-informed decisions during home games and events.

You will train Retail Associates, manage stockroom and POS systems, coordinate with leadership on targets, and ensure excellent service. The position requires availability evenings, weekends, and special event shifts, with a

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Coach Retail Associates and provide training as required.
• Perform Manager on Duty responsibilities as needed.
• Collaborate with Leadership on revenue targets, per cap, and UPT.
• Ensure exemplary fan experience during home games and events.

Skills

Retail experience

Customer service

Flexible schedule

Strong communication

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Inc. is seeking a Retail Lead for the University of North Carolina at Chapel Hill Team Store in Raleigh. This role focuses on delivering top fan experiences through bold leadership, day-to-day operations, and data-informed decisions during home games and events.

You will train Retail Associates, manage stockroom and POS systems, coordinate with leadership on targets, and ensure excellent service. The position requires availability evenings, weekends, and special event shifts, with a