Retail Lead - University of North Carolina

Fanatics Inc.

Chapel Hill (NC)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Job summary

Fanatics Inc. is seeking a Retail Lead in Chapel Hill, NC to drive retail results and support fan experiences. The role involves managing retail operations, executing daily tasks, and coaching team members to provide exemplary service.

Ideal candidates will bring retail or customer service experience and possess strong communication skills. Flexibility in scheduling is required. Join us and be part of a team that thrives on innovation and delivering exceptional results for sports fans.

Qualifications

Previous retail, customer service, or hospitality experience preferred.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Strong communication, interpersonal, and teamwork skills.

Responsibilities

Drive sales results through daily operations execution.
Support back of house operations and maintain stockroom organization.
Coach Retail Associates for exemplary fan experience.

Skills

Retail operations

Customer service

Communication

Teamwork

Education

High school diploma or equivalent experience

Tools

OpSuite5.0

POS systems

CAYAN

Job description

Retail Lead - University of North Carolina

Job Description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Lead will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.

ROLE OVERVIEW

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

Drive sales results by consistent execution of daily operations
Support back of house operations; maintain stockroom organization
Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
Partner with Leadership team when making decisions including but not limited to revenue targets, per cap and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience

Ownership & Execution (Determined & Relentless Mindset)

Communicate expectations for assignments and projects to Retail Associates
Provide training and assistance to Retail Associates as required
Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Understands Fanatics Values and how they relate to their role
Perform ‘Manager on Duty responsibilities’ as needed

Innovation & Problem Solving (Entrepreneurial Spirit)

Identify opportunities to improve processes, products, or fan experiences
Apply creative thinking and new approaches to solve complex challenges
Act with urgency and adapt quickly in a fast-paced, high-growth environment

Team & Leadership Impact (Build Championship Teams)

Collaborate cross-functionally to drive shared goals and team outcomes

Build strong partnerships across the organization to deliver results

This role is expected to:

Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working

Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING Required Qualifications:

Must be at least 18 years of age
Previous retail, customer service, or hospitality experience preferred
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
Reliable attendance and punctuality
Strong communication, interpersonal, and teamwork skills
Ability to work effectively in a fast-paced, team-oriented environment
Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
Maintain a professional appearance and represent the Fanatics brand positively

Education:

High school diploma or equivalent experience preferred

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: