Gainsight Architect - Enterprise CS Platform Lead

Digile; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Digile seeks a senior technical architect to own the Gainsight design and architecture. You will fix configuration gaps and establish best-practice patterns for a growing Gainsight instance, acting as the enterprise authority for standards and roadmaps.

You will model the customer success domain across Gainsight, Salesforce, and other interfaces, while leading data integration with the enterprise data lake and mentoring engineers.

Responsibilities

• Own the end-to-end technical design of Gainsight, fixing the current configuration gaps and setting best-practice architecture for a 6-month-old instance
• Act as the single technical authority governing the Gainsight instance at the enterprise level, including standards, change control, and roadmap
• Design the customer success domain model across Gainsight, Salesforce, and other platforms that interface with CSMs
• Lead data integration, pushing and pulling data between Gainsight and the enterprise data lake with strong data modeling and pipeline knowledge
• Guide and mentor engineers on Gainsight architecture, design reviews, and implementation standards

Job description

Digile seeks a senior technical architect to own the Gainsight design and architecture. You will fix configuration gaps and establish best-practice patterns for a growing Gainsight instance, acting as the enterprise authority for standards and roadmaps.

You will model the customer success domain across Gainsight, Salesforce, and other interfaces, while leading data integration with the enterprise data lake and mentoring engineers.