Service Advisor

Lithia Motors; Bartlett (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Paid holidays

PTO

Short/Long-term disability

Life insurance

401(k) plan

Employee stock purchase plan

Lithia Learning Center

Vehicle discounts

Wellness programs

Job summary

Sunrise Buick GMC at Wolfchase Sunrise Buick GMC at Wolfchase is hiring a Service Advisor to manage customer interactions, provide accurate estimates, and coordinate repair orders. You will greet customers, assess vehicle needs, and communicate timelines and costs while supporting upfront pricing and service delivery.

The role requires reliable typing, basic computer skills, and a valid driver's license, with responsibilities spanning from initial contact through vehicle delivery and follow-up

Qualifications

• Typing speed sufficient for entering records and orders.
• Math skills to calculate service costs and estimates.
• Basic computer skills and ability to navigate systems.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and resolve customer concerns.
• Communicate with customers what needs to be done, cost and completion time.
• Assess customer needs by conducting a vehicle walk around.
• Obtain approval to review findings and proceed with service.
• Write accurate repair orders using ADP system.
• Provide estimates and support upfront pricing guarantees.
• Dispatch repair orders to technicians per policy and cost controls.
• Follow-up with customers during repair/service and deliver the vehicle.

Skills

Typing

Math

Basic computer skills

Driver's license

Job description

Dealership: L0815 Sunrise Buick GMC at Wolfchase Sunrise Buick GMC at Wolfchase Hiring: Service Advisor

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!