Apertura Futura: Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Waukesha (WI); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential

Paid time off

Retirement Matching

Career-building experience

Job summary

An independent insurance agency in Waukesha, Wisconsin is seeking a Customer Service Representative to deliver exceptional client experiences and resolve inquiries. Responsibilities include establishing customer relationships, providing prompt service, and educating clients on insurance options. Ideal candidates are dedicated to customer service, possess excellent communication skills, and are proactive problem-solvers. This role offers a competitive salary ranging from $35,000 to $60,000 annually and opportunities for growth and advancement within the agency.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer and anticipate their needs.
• Excellent communication skills to assist and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.
• Efficiently meet customer needs while promoting business development.

Skills

Customer service

Communication skills

Problem-solving

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Joe Bonow - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.

Benefits

• Hourly pay plus commission/bonus.
• Growth potential/Opportunity for advancement within my office.
• Paid time off (vacation and personal/sick days).
• Retirement Matching.
• Valuable career‑building experience.

Compensation: $35,000.00 – $60,000.00 per year.

Are You Driven & Ambitious?

We are an established, growth‑oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work.

About Our Agency

• We help customers with their insurance and financial services needs, including Life Insurance, Retirement Planning, and Health Insurance.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.