Future Opening: Agent’s Assistant – State Farm Agent Team Member

Angela Hughes; Detroit (MI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Hourly pay plus commission

Advancement opportunities

Paid time off

Health benefits

Career-building experience

Job summary

Angela Hughes at the Detroit, MI area is seeking a customer-focused agent to deliver exceptional service for our insurance and financial services clients. You will build relationships, educate customers on insurance options, and collaborate with agency teammates to meet client needs and drive business growth.

The role emphasizes empathy, strong communication, and proactive problem-solving to ensure accurate responses and timely assistance.

Qualifications

• Dedicated to customer service.
• Able to relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, and billing.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Job description

ROLE DESCRIPTION:
As a with , you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience
  Compensation: $15.00 - $23.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Detroit, MI and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.