Future Branch Operations Lead Training

JP Morgan Chase; San Diego (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

JP Morgan Chase is seeking a Branch Operations Lead in San Diego to drive a welcoming client experience while leading branch operations and adherence to policies. You will work closely with the Branch Manager to manage transactions, coaching the team, and ensuring control standards.

The role requires weekend/evening availability and retail banking experience. You will mentor staff, promote self-service options, and maintain strong relationships with clients, aiming for accurate processing,

Qualifikationen

• Adhere to banking policies, procedures and regulatory requirements.
• Maintain organized, detail-oriented work habits.
• Lead and motivate a branch team while ensuring accurate transactions.
• Educate teammates and partners to stay connected and informed.
• Engage clients and refer to specialists when needed.
• 1+ year of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Aufgaben

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Interact with clients to understand needs and guide them to self-service options.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the team to deliver seamless service and build relationships.
• Promote self-service banking options for 24/7 access.
• Support branch operations with loss control, compliance and audits.

Kenntnisse

Customer service

Leadership

Regulatory compliance

Attention to detail

Communication

Retail banking

Branch operations

Training & coaching

Ausbildung

High school diploma or GED

College degree or military equivalent

Jobbeschreibung

JP Morgan Chase is seeking a Branch Operations Lead in San Diego to drive a welcoming client experience while leading branch operations and adherence to policies. You will work closely with the Branch Manager to manage transactions, coaching the team, and ensuring control standards.

The role requires weekend/evening availability and retail banking experience. You will mentor staff, promote self-service options, and maintain strong relationships with clients, aiming for accurate processing,