Furniture Service Coordinator

Skaff Carpet & Furniture Co; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance Plan

Vision Insurance

Life Insurance

401k match and profit sharing

Employee Purchase Plan

Job summary

Skaff Carpet & Furniture Co in Flint, MI is seeking a friendly customer service-focused professional for a combined Furniture Service and General Office Support role. You will document complaints, schedule service, process warranties, handle parts orders, and assist with accounting tasks and payments.

Strong multitasking and organization are essential, with basic computer skills and a customer-first attitude. Full-time position with benefits; pay is based on experience.

Qualifications

• Friendly, people-first attitude and customer-focused approach.
• Ability to resolve issues in the customer's and company’s best interest.
• Comfort with multitasking and staying organized.
• Basic computer and phone skills; numbers experience helps for accounting tasks.
• Office experience and customer service/warranty handling are desirable.

Responsibilities

• Furniture Service: document complaints, assign technicians, collect fees, schedule service.
• Furniture Service: coordinate with technicians to order parts and track delivery.
• Furniture Claims: apply for manufacturer credits for defective products and labor.
• Order Service Parts: communicate with customers and track parts orders.
• General Office Support: answer calls, assist customers, help with scheduling.
• Shared accounting duties: take payments, process applications, perform daily audits.

Skills

Customer service

Multitasking

Organization

Basic computer skills

Numbers familiarity

Phone skills

Job description

About this position

Responsibilities

Furniture Service (2/3 of your time)

• Furniture customer service:
  • Document customer complaints, provide warranty information, assign technician, collects service fees, and pursue other appropriate action.
  • Schedule furniture service appointments with customers and organize technician’s schedule.
• Furniture Claims:
  • Apply for credit from manufacturers for defective products and the labor necessary for repair
• Order Service Parts:
  • Coordinate with service technician to order correct parts for repairs, track order status and delivery of parts, receive parts, and maintain communication with customer.

General Office Support (1/3 of your time)

• Answer incoming internal and external phone calls
• Wait on customers at window
• Assist other office staff with ordering and scheduling furniture and flooring customers.
• Assist sales staff as needed
• Shared accounting duties:
  • Taking and posting payments
  • Processing credit applications
  • Performing daily audit

Requirements

Friendly, people-first attitude — you're the face (and voice!) of our customer service

• Able to resolve issues in ways that benefit customers and the company
• Comfortable multitasking and staying organized
• Basic computer and phone skills; comfort with numbers is a plus for the accounting side
• Office experience preferred.
• Experience with customer service and handling warranties is desired.
• Health Insurance Plan
• Vision Insurance
• Life Insurance
• 401k match and profit sharing
• Employee Purchase Plan

Details

• Pay: Based up experiance
• Schedule: Full time.
• Location: Skaff Furniture Carpet One, 5301 Hill-23 Drive, Flint, MI 48507