Furniture Sales Specialist | Uncapped Commissions & Design

La-Z-Boy; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

401k retirement plan

Paid holidays

Vacation time

Personal time

Job summary

La-Z-Boy Incorporated is hiring for a Sales Associate in Cincinnati, OH to drive store sales through exceptional customer service and design-ready consultations. You’ll promote the Design program, apply the La-Z-Boy selling process, and build lasting relationships with customers.

Training pay starts at $16/hour for 2-6 weeks, with average annual earnings of $40,000–$60,000+ including base, bonus, and commission.

Qualifications

• High School Diploma or equivalent required.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities.
• Ability to work well with others as a team.
• Willingness to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals and drive results.
• Strong attention to detail.
• Proficient in Microsoft Office.
• Bachelor’s degree in Business or related field preferred.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after sale service and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Responsible for supporting design related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Provide support by being responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints with appropriate solutions.
• Maintain a positive working relationship with all store employees.
• Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of store and related duties.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for completing daily On‑Point system logs.
• Show urgency, enthusiasm and excitement with the store team and customers.
• Maintain knowledge of company standards and internal processes.
• Schedule deliveries and manage store operations including opening/closing.

Skills

Sales skills

Customer service

Communication

Interpersonal skills

Persuasion

Negotiation

Time management

Teamwork

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Podium

On-Point system

Job description

La-Z-Boy Incorporated is hiring for a Sales Associate in Cincinnati, OH to drive store sales through exceptional customer service and design-ready consultations. You’ll promote the Design program, apply the La-Z-Boy selling process, and build lasting relationships with customers.

Training pay starts at $16/hour for 2-6 weeks, with average annual earnings of $40,000–$60,000+ including base, bonus, and commission.