Furniture Retail Customer Service Associate

Regency Management Services; Deptford Township (NJ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Regency Management Services is seeking a part-time Customer Service Representative to join Ashley Furniture in Deptford, NJ. You will support customers in person and over the phone, help ensure orders are processed accurately, and collaborate with sales and office teams to keep orders moving from purchase through delivery.

You should have a high school diploma or GED, strong communication and computer skills, and be comfortable with cash handling and basic math.

Qualifications

• High school diploma or GED.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Strong cash-handling and basic math skills.
• Ability to calculate discounts, interest, commissions, percentages, and other basic figures.
• Strong organization and multitasking skills.
• Proven problem-solving and analytical abilities.
• Ability to use sound judgment when handling customer or vendor questions and concerns.
• Positive attitude and ability to work effectively as part of a team.
• Ability to work in a fast-paced retail environment.
• Bilingual skills are a plus.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Enter customer orders accurately and completely into the company system.
• Process customer payments and ensure transactions are applied to the proper accounts.
• Handle cash and other forms of payment in accordance with company policies.
• Prepare daily deposits following company procedures.
• Answer incoming calls and respond to customer questions professionally and promptly.
• Schedule customer deliveries accurately and conveniently.
• Maintain open orders and communicate order and delivery updates to customers.
• Research and resolve customer questions or concerns with professionalism and empathy.
• Complete daily reports and required office tasks.
• Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment.
• Work closely with sales and office team members to support an exceptional customer experience.
• Assist the Office Manager with additional responsibilities as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

MS Outlook

MS Word

MS Excel

Cash handling

Basic math

Organization

Teamwork

Bilingual

Evenings/weekends availability

Education

High school diploma or GED

Tools

POS system

Job description

Regency Management Services is seeking a part-time Customer Service Representative to join Ashley Furniture in Deptford, NJ. You will support customers in person and over the phone, help ensure orders are processed accurately, and collaborate with sales and office teams to keep orders moving from purchase through delivery.

You should have a high school diploma or GED, strong communication and computer skills, and be comfortable with cash handling and basic math.