Furniture Customer Care Specialist

Bassett Furniture Industries, Inc.; Newton (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

FSA and HSA

Dental and Vision

401(k) Plan

Stock Purchase Plan

Paid vacation

Holidays

AFLAC

Critical Care Insurance

Hospital Insurance

On-site clinic

Free mental health counseling

Job summary

Bassett Furniture Industries, Inc. seeks a Customer Service Representative to act as a liaison between customers and our upholstery/wood manufacturing plants at our Upholstery headquarters in Newton, NC.

The role requires strong product knowledge and adherence to company policies to provide quick, accurate assistance to customers. Responsibilities include answering product problems and order status questions, maintaining professionalism with clients, and processing orders, repairs, and returns.

Qualifications

• Prior customer service experience in furniture preferred
• High school diploma/GED required (Associate degree in a business related field preferred)
• Ability to remain cool headed, professional and courteous with customers at all times
• Ability to communicate effectively with management
• Excellent verbal and written communication skills

Responsibilities

• Answer product problems, service questions and general concerns.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Work with the management team to stay updated on product knowledge and check if there is a question about the status of an order.
• Enter parts orders, customer orders, as well as issue repairs and returns for customers.

Skills

Customer service

Communication skills

Professionalism

Problem solving

Education

High school diploma/GED

Associate degree in business-related field preferred

Job description

Bassett Furniture Industries, Inc. seeks a Customer Service Representative to act as a liaison between customers and our upholstery/wood manufacturing plants at our Upholstery headquarters in Newton, NC.

The role requires strong product knowledge and adherence to company policies to provide quick, accurate assistance to customers. Responsibilities include answering product problems and order status questions, maintaining professionalism with clients, and processing orders, repairs, and returns.