Furniture Customer Care & Order Specialist

Regency-Management-Services-1; Columbia (MD); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture

Job summary

Regency Management Services is seeking a friendly Customer Service Representative to join Ashley Furniture in Columbia, MD. You will support customers in person and by phone, process orders, handle payments, and coordinate deliveries while ensuring accuracy and a positive experience.

The role requires strong communication, organization, and teamwork. Benefits include medical/dental/vision insurance, 401(k), paid vacation and employee discounts.

Qualifications

• High school diploma or GED.
• Excellent verbal and listening skills.
• Strong computer skills including Outlook, Word, and Excel.
• Strong cash-handling and basic math skills.
• Ability to calculate discounts, interest, commissions and percentages.
• Strong organization and multitasking abilities.

Responsibilities

• Enter customer orders accurately into the company system.
• Process customer payments and ensure transactions are applied to accounts.
• Handle cash and other forms of payment in accordance with company policies.
• Prepare daily deposits following company procedures.
• Answer incoming calls and respond to customer questions professionally.
• Schedule customer deliveries accurately and conveniently.
• Maintain open orders and communicate updates to customers.
• Research and resolve customer questions with professionalism and empathy.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Cash-handling

Basic math

Teamwork

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Regency Management Services is seeking a friendly Customer Service Representative to join Ashley Furniture in Columbia, MD. You will support customers in person and by phone, process orders, handle payments, and coordinate deliveries while ensuring accuracy and a positive experience.

The role requires strong communication, organization, and teamwork. Benefits include medical/dental/vision insurance, 401(k), paid vacation and employee discounts.