Furniture Customer Care & Design Assistant

J Alexander Furniture; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

J Alexander Furniture in Los Angeles is seeking a friendly, organized Customer Service Representative to assist customers throughout the ordering process. You will provide excellent service, answer questions, track orders, and help resolve issues.

Responsibilities include handling inquiries by phone and email, processing orders, updating records, and coordinating with sales and warehouse teams to ensure a smooth customer experience.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Comfortable using computers, email, and learning new software.
• Ability to multitask and follow through on customer issues.
• Previous customer service experience preferred; furniture, design, or retail experience is a plus.

Responsibilities

• Respond to customer inquiries by phone and email in a professional and timely manner.
• Assist with order processing, order status, shipping, deliveries, and product questions.
• Follow up with customers and help resolve service issues or concerns.
• Maintain accurate customer and order information in our system.
• Coordinate with sales, warehouse, vendors, and other team members as needed.

Skills

Communication skills

Organizational skills

Computer literacy

Multitasking

Customer service experience

Job description

J Alexander Furniture in Los Angeles is seeking a friendly, organized Customer Service Representative to assist customers throughout the ordering process. You will provide excellent service, answer questions, track orders, and help resolve issues.

Responsibilities include handling inquiries by phone and email, processing orders, updating records, and coordinating with sales and warehouse teams to ensure a smooth customer experience.