Funeral Home Transfer Care Specialist

Socket.dev; Chico (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking a Transfer Care Specialist who serves as the first point of contact for families, coordinating transfer of decedents from various locations to the funeral home. The role requires composure, compassion, and the ability to lift up to 100 lbs while handling paperwork accurately.

Typical duties include guiding families, transporting decedents, and covering shifts including nights and weekends; applicants must possess a valid driver's license and basic Microsoft Office skills.

Qualifications

• Must have valid state driver's license with a clean driving record.
• Ability to lift 100 lbs safely.
• Experience with Microsoft Office (Word, Excel, PowerPoint).
• Compassion and composure under pressure.
• Ability to follow detailed instructions and adapt to feedback.
• Ability to establish and maintain effective work processes.

Responsibilities

• Provide compassionate guidance to families and direct them to resources during transfers.
• Safely transport decedents and operate the hearse as needed.
• Be available for irregular hours, including nights and weekends.
• Ensure paperwork is completed correctly and on time.
• Receive instructions, determine task order, and complete tasks promptly.
• Maintain professional appearance and assist with related duties such as vehicle washing.

Skills

Compassion & Empathy

Safe Transport

Reliability

Meticulous Attention

Critical Thinking

Professional Demeanor

Tools

Microsoft Office Suite

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes