Funeral Home Operations Leader

sci; Lakewood Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

sci is seeking a Funeral Home Manager to lead the daily operations of a single location. You will drive financial performance, oversee staff, and ensure services meet client families' expectations.

Responsibilities span financial planning, budgeting, scheduling, and regulatory compliance, plus directing funeral arrangements with empathy and professionalism. You will mentor team members and work with leadership to achieve growth and service excellence.

Qualifications

• High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board.
• Funeral Director license as required by state/province law and as prescribed by each state board.
• At least five (5) years' industry experience with increasing responsibilities.
• At least two (2) years' experience guiding staff and communicating expectations.
• Prior experience managing people preferred.
• Budgeting and expense control experience preferred.
• Ability to work evenings and weekends.
• Conversant in industry and financial acumen.
• Proficient in MS Office suite.
• Leadership skills and the desire to manage people.
• Cognitive ability including reason, plan, solve problems.

Responsibilities

• Develop annual business plans and budgets with Market Leadership.
• Monitor financial, production and revenue goals; prepare operational budgets.
• Communicate strategies, values, and goals to staff; translate goals into local plans.
• Approve expenditures and manage overtime to control costs.
• Manage day-to-day operations; ensure on-time services that exceed customer expectations.
• Collaborate with Finance to monitor financial trends and drive goals.
• Ensure compliance with regulations, procedures, and policies; oversee resource sharing and improvements.
• Lead recruitment, development, and performance management of staff.
• Plan community and local promotional activities for the location.
• Identify and implement process improvements to increase efficiency.

Skills

Financial acumen

Leadership

Regulatory compliance

MS Office proficiency

Customer service empathy

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science

Bachelor's degree in Mortuary Science or related field

Job description

sci is seeking a Funeral Home Manager to lead the daily operations of a single location. You will drive financial performance, oversee staff, and ensure services meet client families' expectations.

Responsibilities span financial planning, budgeting, scheduling, and regulatory compliance, plus directing funeral arrangements with empathy and professionalism. You will mentor team members and work with leadership to achieve growth and service excellence.