Funeral Home Operations & Client Support Assistant

Service Corporation International; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in West Palm Beach, FL is seeking an administrative clerk to support a funeral home, cemetery, crematory, or related facilities. The role involves greeting the public, providing information on services, and meeting customer expectations with empathy and professionalism.

Key duties include preparing documents, processing payments, coordinating memorials, assisting with obituaries, and backup reception coverage while maintaining confidentiality and a compassionate

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.
• Strong verbal and written communication.
• Excellent organization and attention to detail.
• Ability to maintain confidentiality.
• Compassion and integrity in client interactions.

Responsibilities

• Prepares death certificates, permits, and veteran’s paperwork.
• Completes required permits and/or certificates.
• Prepares and processes documents and obituaries.
• Receives payments and contracts; processes accounts.
• Coordinates memorial orders and inventory for vaults and markers.
• Assists with obituaries and payroll; backup to Receptionist.
• Greets families and responds to inquiries with empathy.
• Maintains relationships with county clerk and medical staff.

Skills

Customer service

Communication

Organization

Confidentiality

Compassion

Payroll assistance

Education

High School or equivalent

Tools

MS Office Suite

Job description

Service Corporation International in West Palm Beach, FL is seeking an administrative clerk to support a funeral home, cemetery, crematory, or related facilities. The role involves greeting the public, providing information on services, and meeting customer expectations with empathy and professionalism.

Key duties include preparing documents, processing payments, coordinating memorials, assisting with obituaries, and backup reception coverage while maintaining confidentiality and a compassionate