Field Operations Support Assistant

Service Corporation International; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in West Palm Beach, FL is seeking an administrative clerk to support a funeral home, cemetery, crematory, or related facilities. The role involves greeting the public, providing information on services, and meeting customer expectations with empathy and professionalism.

Key duties include preparing documents, processing payments, coordinating memorials, assisting with obituaries, and backup reception coverage while maintaining confidentiality and a compassionate

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.
• Strong verbal and written communication.
• Excellent organization and attention to detail.
• Ability to maintain confidentiality.
• Compassion and integrity in client interactions.

Responsibilities

• Prepares death certificates, permits, and veteran’s paperwork.
• Completes required permits and/or certificates.
• Prepares and processes documents and obituaries.
• Receives payments and contracts; processes accounts.
• Coordinates memorial orders and inventory for vaults and markers.
• Assists with obituaries and payroll; backup to Receptionist.
• Greets families and responds to inquiries with empathy.
• Maintains relationships with county clerk and medical staff.

Skills

Customer service

Communication

Organization

Confidentiality

Compassion

Payroll assistance

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 33407

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - West Palm Beach