Funeral Home Administrative & Client Support Specialist

sci; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

sci in Houston is seeking a skilled administrative assistant to provide clerical support for a funeral home, cemetery, crematory, or related facilities. You will greet the public, manage documents, and help coordinate memorial services with empathy and professionalism.

The role requires 1-2 years of office or customer service experience, strong MS Office and communication skills, and a high school diploma. Daily tasks include scheduling, payments, and coordinating orders with departments.

Qualifications

• High School or equivalent required.
• 1-2 years of office clerical or customer service experience required.
• Customer-focused and fast-paced professional environment experience preferred.
• Working knowledge of office equipment (computers, calculators, copiers, printers, fax machines).
• MS Office Suite experience preferred.
• Basic mathematics skills required.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran's Paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation to support products and services is accurate and compliant with regulations and company rules.
• Prepares and distributes daily schedules, reports and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and controls storage inventory for vaults and markers.
• Orders office supplies.
• Oversees processing of installation orders to grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with obituary preparation.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family's needs promptly and accurately to staff.
• Conveys empathy with client families at all times.
• Responds to customer inquiries via telephone, internet and in person.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Skills

Office equipment

MS Office

Basic math

Verbal communication

Written communication

Organization

Compassion

Confidentiality

Education

High School diploma or equivalent

Job description

sci in Houston is seeking a skilled administrative assistant to provide clerical support for a funeral home, cemetery, crematory, or related facilities. You will greet the public, manage documents, and help coordinate memorial services with empathy and professionalism.

The role requires 1-2 years of office or customer service experience, strong MS Office and communication skills, and a high school diploma. Daily tasks include scheduling, payments, and coordinating orders with departments.