Funeral Guest Services Specialist

Park Lawn Corporation; Nashville (TN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee discounts on services, merch,

Job summary

Harpeth Hills Funeral Home in Nashville, TN is seeking a part-time Ambassador to assist Funeral Directors during funeral and memorial services. The role emphasizes customer service, empathy, organization, and professional conduct in a community setting.

The position requires a four-year degree or equivalent experience and at least 1 year in funeral arranging, with fluency in English. Attendance and professional presentation are essential, with occasional travel and shifts based on services.

Qualifications

• Four-year degree or equivalent combination of education and experience preferred.
• At least 1-year experience in funeral arranging preferred.
• Able to read, write and speak English fluently. Bilingual is a plus.

Responsibilities

• Greets and directs client families and their guests to the correct chapel in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Receives and places flowers in chapels.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.

Skills

Customer service

Communication

Teamwork

Time management

Education

Four-year degree or equivalent

Job description

Harpeth Hills Funeral Home in Nashville, TN is seeking a part-time Ambassador to assist Funeral Directors during funeral and memorial services. The role emphasizes customer service, empathy, organization, and professional conduct in a community setting.

The position requires a four-year degree or equivalent experience and at least 1 year in funeral arranging, with fluency in English. Attendance and professional presentation are essential, with occasional travel and shifts based on services.