Compassionate Part-Time Funeral Ambassador

Park Lawn Corporation; Hawthorne Place (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health and welfare plans

401k and Roth retirement plan options

Paid vacation/personal/sick days

Employee discounts on services and mer

Job summary

Springfield Funeral & Cremation in Springfield, TN seeks a compassionate Ambassador to support funeral and memorial services, guiding families, coordinating visitor needs, and helping ensure dignified ceremonies. This part-time position emphasizes customer service, professional presentation, and community engagement.

The role requires fluency in English, empathy for grieving families, strong communication, and the ability to manage multiple tasks with tact.

Qualifications

• Able to read, write and speak English fluently. Bilingual is a plus.
• Ability to effectively communicate with internal and external customers.
• Empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively respond to the requests of the client families and their guests.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
• Ability to work independently with little or no supervision.

Responsibilities

• Greets and directs client families and their guests to the correct chapel in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Receives and places flowers in chapels.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
• Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession.
• Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.
• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Represents the business in a professional, honest and ethical manner at all times.
• Maintains a professional personal appearance and demeanor while performing duties or representing the business.
• Other duties as assigned.

Skills

English fluency

Customer service

Communication

Empathy towards families

Multitasking

Independent work

Professionalism

Tools

AV system

Coffeemaker

Vacuum

Casket carts

Job description

Springfield Funeral & Cremation in Springfield, TN seeks a compassionate Ambassador to support funeral and memorial services, guiding families, coordinating visitor needs, and helping ensure dignified ceremonies. This part-time position emphasizes customer service, professional presentation, and community engagement.

The role requires fluency in English, empathy for grieving families, strong communication, and the ability to manage multiple tasks with tact.