Funeral Services Ambassador & Community Liaison

Park Lawn Corporation; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Williamson Funeral Home in Franklin, TN is looking for an Ambassador to support Funeral Directors and staff, ensuring smooth services and exceeding family expectations. The role emphasizes customer service, empathy, and community representation.

Responsibilities include greeting families, guiding guests to chapels, handing memorial materials, coordinating visitations, and maintaining tidy common areas. A four-year degree or equivalent with funeral arranging experience is preferred.

Qualifications

• Four-year degree or equivalent combination of education and experience preferred.
• At least 1-year experience in funeral arranging preferred.
• Able to read, write and speak English fluently. Bilingual a plus.

Responsibilities

• Greets and directs client families and their guests to the correct chapel.
• Directs visitors to guest book and distributes memorialization materials.
• Answers questions and assists with serving the needs of client families and guests.
• Receives and places flowers in chapels.
• Ensures refreshments are available to client families and guests.
• Ensures public spaces are clean and prepared before and after services.

Skills

Customer Service Orientation

Teamwork Orientation

Time Management

Education

Four-year degree or equivalent combination of education and experience

At least 1-year experience in funeral arranging

Job description

Williamson Funeral Home in Franklin, TN is looking for an Ambassador to support Funeral Directors and staff, ensuring smooth services and exceeding family expectations. The role emphasizes customer service, empathy, and community representation.

Responsibilities include greeting families, guiding guests to chapels, handing memorial materials, coordinating visitations, and maintaining tidy common areas. A four-year degree or equivalent with funeral arranging experience is preferred.