Fundraising Helpdesk Support Assistant

Kelly Services; Dallas (TX); On-site; USD 25,000 - 36,000; Part time

Job summary

Kelly Services in North Dallas is seeking a Fundraising Helpdesk Support Assistant to provide technical and administrative support for fundraising systems and related processes. You will troubleshoot user issues, maintain data accuracy, test software functionality, document procedures, and assist with project coordination.

The ideal candidate has experience with Microsoft Excel formulas, strong problem-solving skills, basic project management, software testing capabilities, and clear technical

Qualifications

• High school diploma or equivalent; degree preferred in IT, business, project management, or related field.
• Experience in helpdesk support, administrative support, fundraising operations, data management, or similar.
• Working knowledge of Excel formulas and spreadsheet functions.
• Basic understanding of software testing, QA, and defect reporting.
• Familiarity with project management concepts, timelines, and deliverables.
• Strong technical writing, documentation, and written communication skills.
• Ability to troubleshoot problems and follow established procedures.
• Ability to work independently and collaboratively across teams.

Responsibilities

• Respond to and track support requests related to fundraising software, databases, and related applications.
• Assist users with system navigation, data entry issues, reporting functions, and common technical problems.
• Troubleshoot basic software and system issues and elevate complex problems to the appropriate technical team.
• Maintain accurate records of helpdesk tickets, issue resolutions, and follow-up actions.
• Communicate clearly and professionally with users regarding support requests and system updates.
• Use Excel formulas to review, analyze, and reconcile fundraising data.
• Identify data inconsistencies, duplicates, and reporting discrepancies.
• Assist with testing and QA of fundraising applications and updates.
• Support project schedules, meeting notes, and status reports.
• Coordinate with fundraising staff and technical teams on system enhancements.

Skills

Excel formulas

Project management

Software testing

Technical writing

Problem solving

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Fundraising Helpdesk Support Assistant

Employment Type

Temporary / Contract

Pay Rate

$22.00 per hour

Work Location

North Dallas

Position Summary

The Fundraising Helpdesk Support Assistant provides technical and administrative support for fundraising systems, applications, and related business processes. This role assists with troubleshooting user issues, maintaining data accuracy, testing software functionality, documenting procedures, and supporting project coordination activities.

The ideal candidate has working knowledge of Microsoft Excel formulas, strong problem-solving skills, basic project management experience, software testing capabilities, and technical writing skills. The successful candidate will help ensure fundraising tools and systems operate effectively while providing timely, professional support to internal users and stakeholders.

Key Responsibilities

Helpdesk and Technical Support

• Respond to and track support requests related to fundraising software, databases, and related applications.
• Assist users with system navigation, data entry issues, reporting functions, and common technical problems.
• Troubleshoot basic software and system issues and elevate complex problems to the appropriate technical team.
• Maintain accurate records of helpdesk tickets, issue resolutions, and follow-up actions.
• Communicate clearly and professionally with users regarding support requests and system updates.

Excel and Data Management

• Use Microsoft Excel formulas and functions to review, analyze, validate, and reconcile fundraising data.
• Work with formulas such as IF, SUMIF, COUNTIF, XLOOKUP or VLOOKUP, and other common functions.
• Identify data inconsistencies, duplicates, missing information, and reporting discrepancies.
• Assist with spreadsheet maintenance, data cleanup, report preparation, and quality checks.
• Organize and validate data to support fundraising operations and reporting requirements.

Software Testing and Quality Assurance

• Perform basic functional and regression testing of fundraising applications, system enhancements, and software updates.
• Execute test cases and document results, defects, and unexpected system behavior.
• Verify that reported issues have been resolved and that system changes work as expected.
• Assist with user acceptance testing (UAT) and communicate findings to project managers or technical teams.
• Maintain testing documentation and track issues through resolution.

Project Management Support

• Assist with project schedules, task tracking, meeting notes, and status reports.
• Monitor assigned action items, deadlines, and project deliverables.
• Coordinate with fundraising staff, technical teams, vendors, and other stakeholders as needed.
• Help maintain project documentation and communicate project updates.
• Support the implementation of system enhancements, process improvements, and new fundraising tools.

Technical Writing and Documentation

• Create and update user guides, standard operating procedures (SOPs), troubleshooting instructions, and frequently asked questions (FAQs).
• Translate technical information into clear, easy-to-follow instructions for nontechnical users.
• Document system processes, testing procedures, known issues, and recommended solutions.
• Review documentation for accuracy, consistency, clarity, and completeness.
• Assist with preparing training materials and communications about system changes.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in information technology, business administration, project management, communications, or a related field preferred.
• Experience in helpdesk support, administrative support, fundraising operations, data management, or a similar role preferred.
• Working knowledge of Microsoft Excel formulas and spreadsheet functions.
• Basic understanding of software testing, quality assurance, and defect reporting.
• Familiarity with project management concepts, task tracking, timelines, and deliverables.
• Strong technical writing, documentation, and written communication skills.
• Ability to troubleshoot problems, analyze information, and follow established procedures.
• Strong attention to detail, organization, and time management.
• Ability to work independently and collaboratively across teams.

Preferred Skills

• Experience with fundraising, donor management, CRM, or nonprofit software systems.
• Familiarity with helpdesk ticketing systems and issue-tracking tools.
• Knowledge of Excel PivotTables, data validation, conditional formatting, and lookup formulas.
• Exposure to user acceptance testing, test scripts, and software release processes.
• Familiarity with project management tools such as Microsoft Planner, Jira, Trello, or similar platforms.
• Experience creating technical documentation, process maps, and user training materials.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly Services is proud to be an Equal Employment Opportunity and Affinity Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.