Service Coordinator – Customer & Field Service

Kelly Services; City of Geneva (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Direct-hire potential

Regular business hours

Job summary

Kelly Professional & Industrial in Geneva, NY is seeking a Service Coordinator – Customer & Field Service to join a team that supports customers, field technicians, vendors, and internal departments. The role emphasizes scheduling, proactive communication, and cross-team collaboration to ensure timely service delivery.

The position offers a Monday–Friday, 8:00 AM–4:30 PM schedule with a pay range of $25–$29 per hour based on experience; temp-to-hire opportunity with growth potential.

Qualifications

• Experience in customer service, dispatch, or scheduling roles.
• Strong verbal and written communication; detail oriented.
• Comfort coordinating multiple priorities and communicating with customers, technicians, and vendors.

Responsibilities

• Answer and coordinate incoming service calls and customer requests.
• Document service needs and customer interactions.
• Schedule and coordinate field technicians based on needs, availability, and location.
• Maintain accurate customer records, service notes, and technician schedules.
• Communicate appointments, updates, changes, and follow-ups to customers and technicians.
• Coordinate technician travel and logistics for service calls.
• Collaborate with vendors and internal teams on larger service projects.
• Process service invoices and expense reports; track billable expenses.

Skills

Customer service

Dispatch

Scheduling

Communication

Organization

MS Office (Outlook, Word, Excel)

Tools

ERP/CRM system knowledge

Microsoft NAV

SAP

Great Plains

Job description

Service Coordinator – Customer & Field Service

Geneva, NY | Monday–Friday, 8:00 AM–4:30 PM | $25–$29/hour based on experience | Temp to Hire

Kelly Professional & Industrial is seeking a Service Coordinator – Customer & Field Service to join a well-established organization in Geneva, NY.

This role is ideal for someone who enjoys customer service, scheduling, problem-solving, and coordinating multiple priorities. You’ll serve as a key connection between customers, field service technicians, vendors, and internal teams to help ensure service needs are handled efficiently and professionally.

What You'll Do

• Answer and coordinate incoming service calls and customer requests.
• Gather information regarding service needs and document customer interactions.
• Schedule and coordinate field technicians based on customer needs, availability, location, and job requirements.
• Maintain accurate customer records, service notes, and technician schedules.
• Communicate with customers and technicians regarding appointments, updates, changes, and follow-up.
• Coordinate technician travel and logistics for service calls and installations.
• Work with vendors and internal teams on larger service projects.
• Process service-related invoices, vendor invoices, and technician expense reports.
• Track billable expenses and assist with estimates and budgeting for service calls and installations.
• Follow up on open service items while managing changing priorities throughout the day.

What We're Looking For

• Previous experience in customer service, service coordination, dispatch, scheduling, operations, or a similar role.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to multitask, prioritize, and remain professional in a fast-paced environment.
• Comfortable communicating with customers, technicians, vendors, and internal teams.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Experience with an ERP, CRM, or service-management system is a plus.
• Experience with Microsoft NAV, SAP, or Great Plains is preferred but not required.

Why You'll Love This Opportunity

• Direct-hire opportunity
• Monday–Friday schedule
• Opportunity to join an established organization
• Work in a role that combines customer service, field coordination, scheduling, and operation.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly offers eligible employees voluntary benefit plans including.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave under the applicable state or local plan

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and ... We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.