Functional Support Specialist — Drive SMB Success with Odoo

Odoo; Buffalo (NY); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401K Matching

Commuter Benefits

PTO

Job summary

Odoo is seeking a Support Specialist to help North American SMB customers maximize value from our ERP SaaS platform. You will become an expert on Odoo features, provide guidance to clients, and communicate solutions clearly by email, chat, and phone.

The role emphasizes empathy, problem solving, and collaboration with Engineering and Product to address issues and gather feedback. Ideal candidates have a Bachelor's degree or equivalent, strong English communication, quick learning ability, and a

Qualifications

• Strong communication skills and customer empathy.

Responsibilities

• Become an expert on all features of Odoo software.
• Provide expertise to clients for effective use of Odoo applications.
• Resolve inquiries via email, chat, and phone.
• Collaborate with Engineering, Product, and Developer teams to escalate issues.
• Gather feedback to inform product improvements.
• Aim to maximize customer satisfaction with timely resolutions.

Skills

Communication skills

Critical thinking

Fast learner

English fluency

Customer empathy

Education

Bachelor's degree or equivalent

Job description

Odoo is seeking a Support Specialist to help North American SMB customers maximize value from our ERP SaaS platform. You will become an expert on Odoo features, provide guidance to clients, and communicate solutions clearly by email, chat, and phone.

The role emphasizes empathy, problem solving, and collaboration with Engineering and Product to address issues and gather feedback. Ideal candidates have a Bachelor's degree or equivalent, strong English communication, quick learning ability, and a