Odoo Support Specialist

Virtual Assistant Team; Ammon (ID); Remote; USD 70,000 - 100,000; Full time

Job summary

A dynamic virtual support company is seeking an Odoo Support Specialist to assist with a multi-company environment in the United States. This full-time role focuses on data management, user support, and accounting functions like bank reconciliations and month-end close. The ideal candidate should have strong Odoo functional experience, a solid understanding of accounting principles, and be confident in training users. Fluent English is essential as well as a detail-oriented approach to data safety and integrity.

Qualifications

• Expertise in handling Odoo support and addressing queries.
• Proven ability in accounting tasks like reconciliations and journal entries.
• Experience creating guides and conducting training sessions.
• Able to explain how transactions impact Balance Sheet and P&L.
• Experience with Odoo Import/Export tools.
• Excellent written and spoken English for documentation and training.
• Detail-oriented, proactive, and data-safety conscious.

Responsibilities

• Serve as the first point of contact for staff regarding Odoo usage.
• Troubleshoot and escalate issues related to various modules.
• Manage data integrity and perform system updates.
• Bank reconciliations across multiple companies.
• Review clearing accounts & categorize journal entries.
• Assist with month-end close.
• Create clear "How-to" guides and run basic user training.

Skills

Strong Odoo functional experience (v18 preferred)

Solid understanding of Accounting, Sales, Purchase & Inventory modules

Strong grasp of double-entry bookkeeping

Confident in explaining how transactions affect the Balance Sheet & P&L

Skilled with Odoo Import/Export tools

Fluent English (written + verbal)

Detail-oriented, proactive, and safety-first with data

Job description

Odoo Support Specialist – Full-time – AEST (Australian Eastern Standard Time)

We’re looking for a highly skilled Odoo Support Specialist to support our growing multi-company setup. If you love solving problems, keeping data clean, and helping teams use Odoo the right way, this role is for you.

What You’ll Do

Tier 1 Odoo Support

• Be the first point of contact for staff questions
• Troubleshoot functional issues across Accounting, Sales, Purchase & Inventory
• Escalate technical bugs to our AU Tier 2/3 partner

Accounting Support

• Bank reconciliations across multiple companies
• Review clearing accounts & categorize journal entries
• Assist with month-end close

Data Cleanup & System Management

• Merge duplicate contacts/products
• Fix data integrity issues
• Manage safe Import/Export updates

SOPs & Training

• Create clear "How-to" guides
• Build and maintain SOP libraries
• Run basic user training sessions

Skills Required

• Strong Odoo functional experience (v18 preferred)
• Solid understanding of Accounting, Sales, Purchase & Inventory modules
• Strong grasp of double-entry bookkeeping
• Confident in explaining how transactions affect the Balance Sheet & P&L
• Skilled with Odoo Import/Export tools
• Fluent English (written + verbal) — essential for documentation & training
• Detail-oriented, proactive, and safety-first with data

Why This Role Matters

You’ll be the backbone of our day-to-day Odoo operations — keeping data clean, supporting users, and ensuring our multi-company environment runs smoothly. You’ll work closely with our finance team and coordinate with our AU technical partner for escalations.