Functional Support Specialist

Odoo; Buffalo (NY); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401K Matching

Commuter Benefits

PTO

Job summary

Odoo is seeking a Support Specialist to help North American SMB customers maximize value from our ERP SaaS platform. You will become an expert on Odoo features, provide guidance to clients, and communicate solutions clearly by email, chat, and phone.

The role emphasizes empathy, problem solving, and collaboration with Engineering and Product to address issues and gather feedback. Ideal candidates have a Bachelor's degree or equivalent, strong English communication, quick learning ability, and a

Qualifications

• Strong communication skills and customer empathy.

Responsibilities

• Become an expert on all features of Odoo software.
• Provide expertise to clients for effective use of Odoo applications.
• Resolve inquiries via email, chat, and phone.
• Collaborate with Engineering, Product, and Developer teams to escalate issues.
• Gather feedback to inform product improvements.
• Aim to maximize customer satisfaction with timely resolutions.

Skills

Communication skills

Critical thinking

Fast learner

English fluency

Customer empathy

Education

Bachelor's degree or equivalent

Job description

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

Odoo is the world's top open-source ERP SaaS software, and Functional Support is the key to our future success! Functional Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.

Responsibilities:

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create solutions and effectively communicate (written, verbal) to customers
• Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
• Collaborate with Engineering, Product, and Developer teams to elevate critical issues
• Resolve issues via email, chat, and phone
• Gather feedback: our product team loves to crank out features that our users are asking for
• Boost Customer Satisfaction and productivity

Must-Have:

• Bachelor's Degree or an equivalent combination of education and experience
• Passion for software products
• Demonstrated ability to learn
• Critical thinking skills in a social settingEnglish - Professional written and verbal fluency

Nice to Have:

• Ticket-based support experience
• Available immediately

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $47,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.