French-Speaking Customer Success Associate (Hybrid)

Odoo S.A; California (MO); Hybrid; USD 63,000 - 79,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

401K Matching

Commuter Benefits

EAP program

snacks and beverages

Job summary

Odoo S.A. in Brisbane, CA, seeks a Customer Success Associate to support a portfolio of customers, address inquiries, resolve requests, and guide product adoption of the Odoo ERP suite.

You will maintain strong relationships, ensure satisfaction, and help customers derive value from the platform. You will collaborate with internal teams, develop in-depth expertise across modules, document insights to improve workflows, and contribute to a fast-paced, hybrid work environment focused on customer

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Fluency in English and French (professional or native).
• Excellent organizational and communication skills.
• Experience with G‑Suite and customer support tools.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout interactions.
• Collaborate with internal teams to resolve complex cases and improve workflows.

Skills

Fluent English

Fluent French

Organizational skills

Strong communication

G-Suite proficiency

Customer support tools

Education

Bachelor’s degree or equivalent

Job description

Odoo S.A. in Brisbane, CA, seeks a Customer Success Associate to support a portfolio of customers, address inquiries, resolve requests, and guide product adoption of the Odoo ERP suite.

You will maintain strong relationships, ensure satisfaction, and help customers derive value from the platform. You will collaborate with internal teams, develop in-depth expertise across modules, document insights to improve workflows, and contribute to a fast-paced, hybrid work environment focused on customer