Customer Support Specialist Jr

Odoo; United States; Hybrid; MXN 19,800 - 24,200; Full time

Benefits offered by this job

Health, Dental and Life Insurance

30 days annual bonus (Aguinaldo)

Wellness program with TotalPass membership

Premium subsidized cafeteria

Unlimited justified sick days

Job summary

A leading ERP software company in Mexico is seeking a dedicated Functional Support professional to enhance customer satisfaction. This role involves becoming an expert on Odoo's software, communicating effectively with clients, and providing solutions through various channels. Candidates should be passionate about software, bilingual, and have strong communication skills. Benefits include competitive salary, remote work options, health insurance, and a supportive workplace culture.

Qualifications

• Passion for software products.
• Bilingual proficiency.
• Ability to communicate technical concepts clearly and effectively.
• Ability to learn rapidly in a social setting.

Responsibilities

• Become an expert on Odoo's software applications.
• Provide expertise to clients using Odoo applications.
• Maximize customer satisfaction by resolving inquiries efficiently.

Skills

Bilingual proficiency

Ability to communicate technical concepts clearly

Passion for software products

Ability to learn

Sociable and outgoing

Job description

In Odoo we believe in diversity, inclusion and excellence in customer service.

We are looking for passionate people who share our vision and are willing to make a difference.

This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!!

About the job

Odoo is the world's top open-source ERP SaaS, and Functional Support is the key to our future success!

We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.

Responsibilities

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls
• Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
• Gather feedback: our product team loves to crank out features that our users are asking for
• Boost Customer Satisfaction and productivity.

Must-Have

• Passion for software products
• Bilingual proficiency
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Ability to learn
• Critical learning and social setting.

Nice to Have

• Business experience at an ERP
• Experience/knowledge with tickets-support
• Sociable and outgoing

What we offer

💵 Salary: Starting from $22,000.00 gross, based on experience.

🏠 Remote Work: Home Office twice a week (after the initial training period).

🚑 Insurance: Health, Dental and Life Insurance.

🎁 Annual Bonus: 30 days of Aguinaldo (Year-end bonus).

🎾 Wellness: TotalPass membership with up to 90% discount.

• 2nd Year: 20 days
• 3rd Year: 22 days
• 4th Year onwards: 25 days

😷 Sick Leave: Unlimited justified sick days / 5 unjustified days per year.

👶🏼 Parental Leave: 4 additional weeks of maternity/paternity leave.

🍽️ Dining: Premium subsidized on-site cafeteria (up to the legal limit).

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives.

We are an equal opportunity employer and a pleasant and supportive place to work.

NOTE

This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.