Remote Customer Relations Specialist

Talentoma; North Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is seeking a Customer Relations Specialist to answer questions via phone, email, and live chat. You will respond to inquiries, resolve service issues, and share accurate product information to ensure clear, dependable support.

This fully remote role is based in the United States and requires a 40-hour work week with flexible days. You will maintain customer profiles in Zoho CRM, track tickets in Salesforce Service Cloud, and collaborate with the support team to move requests toward

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer relations, customer support, contact center, or related experience preferred.
• Knowledge of customer inquiry handling and professional phone, email, and chat practices.
• Familiarity with Zoho CRM and Salesforce Service Cloud preferred.
• Familiarity with RingCentral and LiveChat preferred.

Responsibilities

• Receive customer questions via phone, email, live chat, and service tickets and identify the reason for each contact.
• Listen to customer concerns, ask clarifying questions, and provide accurate product or service information.
• Create and update customer profiles and notes in CRM.
• Track service tickets from opening to resolution in a support platform.
• Handle conversations through a contact-center phone system.
• Respond to real-time questions through live chat.
• Research account history to provide consistent responses.
• Follow up with customers to move requests forward.
• Escalate unresolved or urgent issues with complete notes.
• Meet quality expectations with accurate responses and timely follow-up.

Skills

Customer relations

Communication

Phone etiquette

Written communication

Education

High school diploma

Tools

Zoho CRM

Salesforce Service Cloud

RingCentral

LiveChat

Job description

Talentoma is seeking a Customer Relations Specialist to answer questions via phone, email, and live chat. You will respond to inquiries, resolve service issues, and share accurate product information to ensure clear, dependable support.

This fully remote role is based in the United States and requires a 40-hour work week with flexible days. You will maintain customer profiles in Zoho CRM, track tickets in Salesforce Service Cloud, and collaborate with the support team to move requests toward