Customer Service Advisor

Talentoma; Texas; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is hiring a Customer Service Advisor to handle phone calls, emails, and live chat from a home-based role in Texas. You will guide customers with product and service information, help them understand options, and propose practical next steps to move questions toward resolution.

You will work within the customer support team under a team lead, collaborating with customers, colleagues, and internal service contacts to clarify answers and coordinate follow-up.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in answering questions or supporting an online queue preferred.
• Ability to learn product and service information and seek clarification rather than guess.

Responsibilities

• Review incoming customer questions in a support platform and prioritize requests.
• Answer calls and listen actively to guide customers.
• Respond to emails and chat to explain product features and options.
• Check account information in a CRM and confirm context.
• Consult reference materials to provide accurate answers and avoid sales pressure.

Skills

Active listening

Clear communication

Multichannel support

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce Service Cloud

Five9

Intercom

Zoho CRM

Job description

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

Phone calls, emails, and live chat are the ways this role connects with customers seeking clear guidance. The Customer Service Advisor explains product and service information, helps customers understand available options, and recommends practical next steps so questions move toward resolution. The role sits within the customer support team and works under a customer service team lead. It collaborates with customers, support colleagues, and internal service contacts to clarify answers and coordinate follow-up. This is a fully remote, desk-based opportunity to work from home in Texas, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming customer questions in a support platform such as Salesforce Service Cloud, identify the main concern, and prioritize requests using established service guidelines.
• Answer calls through a contact-center phone system such as Five9, listen actively, and ask focused questions before offering guidance.
• Respond to email inquiries and use a live chat such as Intercom to explain product features, service steps, and available support options.
• Check relevant account information in a CRM such as Zoho CRM, confirm the request context, and avoid asking for unnecessary personal information.
• Consult approved reference materials to provide accurate answers, explain limitations clearly, and help customers compare appropriate next steps without sales pressure.
• Record the question, guidance provided, customer preferences, and next action in the service ticket so colleagues can understand the conversation.
• Guide customers through routine service procedures, check their understanding, and adjust explanations when the initial answer does not address their concern.
• Escalate unresolved questions, conflicting information, or concerns outside assigned authority to the customer service team lead, providing concise notes and relevant context.
• Follow up on open tickets when an update is available or a response is due, coordinate with support colleagues, and confirm the outcome before closure.
• Meet quality expectations through accurate guidance, timely responses, complete notes, appropriate escalation, and dependable follow-up throughout each customer interaction.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience answering customer questions, providing service guidance, or supporting an online customer queue preferred.
• Ability to learn product and service information, recognize the limits of available guidance, and seek clarification rather than guess.
• Clear spoken and written communication for phone conversations, email replies, and chat messages, including patient explanations and courteous questions.
• Active listening and sound judgment when clarifying concerns, recommending routine next steps, and recognizing when a team lead should assist.
• Ability to maintain accurate ticket notes, protect customer privacy, and organize open questions while moving between communication channels.
• A reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in a desk-based customer support role.
• Structured onboarding and training on the named systems, including ticket handling, account navigation, phone controls, and chat workflows.
• Regular check-ins with the customer service team lead to review questions, discuss feedback, and reinforce service standards.
• Opportunities to build customer guidance, active listening, written communication, and service coordination skills through everyday support work.
• Health coverage, paid leave, a 401(k), maternity leave, and stipends.