Full-Time Veterinary Receptionist — Front Desk

Ark Veterinary Hospital; Town of Henrietta (NY); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Pet discount

Resumo da oferta

Ark Veterinary Hospital & Urgent Care in Henrietta, NY, is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with warmth across many interactions, including sensitive discussions, to create a positive client experience.

The role requires at least 1 year of front desk experience in a veterinary setting, familiarity with practice management software, and strong communication skills.

Qualificações

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred).
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsabilidades

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary PIMS system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Conhecimentos

Customer service

Active listening

Verbal communication

Written communication

Conflict resolution

High-volume front desk

Ferramentas

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descrição da oferta de emprego

Ark Veterinary Hospital & Urgent Care in Henrietta, NY, is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with warmth across many interactions, including sensitive discussions, to create a positive client experience.

The role requires at least 1 year of front desk experience in a veterinary setting, familiarity with practice management software, and strong communication skills.