Veterinary Receptionist

Veterinary Practice Partners; Town of Henrietta (NY); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

PTO and 401(k) plan

Employee pet discount

Résumé du poste

Ark Veterinary Hospital & Urgent Care in Henrietta, NY seeks a skilled Veterinary Receptionist to be the first contact for clients and their pets. You will balance administrative precision with warmth across inquiries, appointments, and emotional conversations.

The role requires 1+ year of front desk experience and proficiency with veterinary PMS. Expect comprehensive benefits and a supportive team environment.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImprMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostics.
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payments.
• Proven customer service skills with composure in high-volume client interactions.

Responsabilités

• Greet clients and patients, check in, verify and update records, confirm appointment details using the PMS.
• Answer and manage a multi-line phone system; handle scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, schedule follow-ups.
• Communicate medical information and care instructions accurately and compassionately, including euthanasia scheduling and end-of-life discussions.
• Maintain accurate EMR and ensure timely data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay messages and maintain patient flow.
• Maintain reception area and waiting room cleanliness to ensure a positive client experience.

Connaissances

Customer service

Front desk management

Communication

Conflict resolution

Empathy

Outils

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Description du poste

Ark Veterinary Hospital & Urgent Care is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. The hospital is open 7 days a week. Monday - Saturday 8 am - 8 pm, and Sunday 9 am - 8 pm. Rotating weekends and some closing shifts (8 pm), along with some holidays (10 am - 6 pm). Option to work three long shifts and one short shift to reach 40 hours, allowing for three days off each week.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Ark Veterinary Hospital and Urgent Care

Ark Veterinary Hospital & Urgent Care has been a trusted part of the Henrietta and Rochester communities since 2018, offering top-quality care for dogs, cats, and exotic pets. Founded by Dr. Christina Seidel, our hospital provides both general veterinary services and urgent care, making us one of the few exotic urgent care centers in the area. We are dedicated to exceptional patient care, community involvement, and supporting local shelters through spay/neuter services and veterinary care.