Veterinary Receptionist - Full-Time, Pet-Friendly Benefits

Caring Hands Animal Hospital - Merrifield; Town of Henrietta (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Professional development

Employee pet discount

Job summary

Ark Veterinary Hospital & Urgent Care in Henrietta, NY seeks a skilled veterinary receptionist to join our team. You will manage front desk operations, greet clients and patients, verify records, schedule appointments, and process payments with calm professionalism.

The full-time role offers weekends, competitive benefits, paid time off, and opportunities for professional development. Prior experience with veterinary practice management software and terminology is required.

Qualifications

• Minimum 1 year of veterinary receptionist experience.
• Experience with veterinary practice management software preferred.
• Knowledge of veterinary terminology and vaccination protocols.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Receptionist experience

Customer service

Phone management

EMR data entry

Verbal communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Ark Veterinary Hospital & Urgent Care in Henrietta, NY seeks a skilled veterinary receptionist to join our team. You will manage front desk operations, greet clients and patients, verify records, schedule appointments, and process payments with calm professionalism.

The full-time role offers weekends, competitive benefits, paid time off, and opportunities for professional development. Prior experience with veterinary practice management software and terminology is required.