Veterinary Customer Service Representative

HOG MOUNTAIN ANIMAL CLINIC LLC; Dacula (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Training & development

Job summary

Hog Mountain Animal Clinic LLC is seeking a dependable Veterinary CSR to keep the appointment schedule full and productive. You will contact clients, manage reminders, and assist pet owners in scheduling care.

The role involves answering calls, handling payments, managing records, and maintaining a welcoming reception for both dogs and cats, with potential for bilingual support.

Qualifications

• Reliability and punctuality are essential.
• Strong phone and verbal/written communication skills.
• Ability to multitask in a busy environment and stay calm under pressure.
• Accountability, teamwork and ability to take initiative.
• Comfort around dogs, cats, and exotic pets; willingness to learn new systems.

Responsibilities

• Answer incoming calls professionally and efficiently.
• Make outbound reminder and follow up calls.
• Schedule, confirm, reschedule, and manage appointments.
• Fill appointment times by actively working reminder lists.
• Follow up on cancellations and no-shows; check clients and patients in/out.
• Collect payments and deposits; review invoice balances at checkout.
• Respond to client emails and texts; route prescription refill requests.
• Read and understand information in patient medical records.
• Keep reception area clean, organized, and stocked.
• Remain calm and professional with upset clients; escalate when needed.

Skills

Dependability

Punctuality

Excellent communication

Multitasking

Calm under pressure

Accountability

Teamwork

Critical thinking

Initiative

Learning new systems

Education

High school diploma not required

Tools

Covetrus Pulse

Job description

Benefits:

• Employee discounts
• Paid time off
• Training & development

Hog Mountain Animal Hospital is seeking a dependable, friendly, and motivated Veterinary Client Service Representative (CSR) to join our team. We are a small animal hospital focused on providing excellent medical care while making every visit as comfortable and effective as possible. Our mission is to help every pet and pet owner feel understood, supported, and valued.

About the Role

This is more than a front-desk position. The primary responsibility of our Veterinary CSR is to help keep the appointment schedule full and productive. The right candidate will be proactive about contacting clients, working reminder lists, following up on cancellations and no-shows, and helping pet owners schedule the care their pets need.

Key Responsibilities

• Answer incoming calls professionally and efficiently
• Make outbound reminder and follow up calls
• Schedule, confirm, reschedule, and manage appointments
• Actively work reminder lists to fill available appointment times
• Follow up on cancellations and no-shows
• Check clients and patients in and out
• Collect payments and deposits
• Review invoice items and balances with clients at checkout
• Respond to client emails and text messages
• Receive prescription refill requests and route them appropriately
• Read and understand information in patient medical records
• Keep the reception area clean, organized, and stocked
• Remain calm and professional when working with upset or emotional clients
• Know when a situation should be handled independently and when it should be escalated to a team leader, veterinary technician, or veterinarian

What We’re Looking For

The most important qualities for this position are:

• Dependability and punctuality
• Excellent phone and communication skills
• Ability to multitask in a busy environment
• Calm under pressure
• Accountability and teamwork
• Strong critical-thinking and problem-solving skills
• Willingness to take initiative instead of waiting for work to come to you
• Comfort working around dogs, cats, and exotic pets
• Ability to learn new systems and procedures

At least 1 year of customer service experience is preferred. Previous veterinary experience is a plus, but we are willing to train the right person.

Experience with Covetrus Pulse or similar veterinary software is also a plus.

English/Spanish bilingual skills are helpful but not required.

A high school diploma or GED is not required. We place greater value on commitment, reliability, communication skills, and performance.