Compassionate Veterinary Front Desk Receptionist

Veterinary Practice Partners; Illinois; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Mentorship program

Job summary

Orchard Road Animal Hospital in Montgomery, IL is seeking a Veterinary Receptionist to greet clients and check in patients at the front desk, manage calls, and handle payments with a professional, compassionate approach.

The role offers onboarding and mentorship in veterinary workflows, with full-time hours and a comprehensive benefits package. Training will cover software tools and medical terminology to support staff and clients effectively.

Qualifications

• Minimum 1 year of front desk or customer service in medical/vet setting.
• Excellent verbal and written communication, active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry and payment processing.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and comfortable learning new software.

Responsibilities

• Greet and check in clients and patients at the front desk.
• Answer multi-line phone system and direct calls.
• Process payments and schedule future appointments.
• Provide compassionate customer service during anxious situations regarding pet health.
• Data entry and maintain records in the practice management system.
• Coordinate with clinical staff and relay messages; flag urgent situations.
• Maintain a clean and welcoming reception and waiting area.

Skills

Front desk

Customer service

Phone system

Data entry

Payment processing

POS

Microsoft Office

Multitasking

Communication

Empathy

Tools

Practice management software

Microsoft Office

Job description

Orchard Road Animal Hospital in Montgomery, IL is seeking a Veterinary Receptionist to greet clients and check in patients at the front desk, manage calls, and handle payments with a professional, compassionate approach.

The role offers onboarding and mentorship in veterinary workflows, with full-time hours and a comprehensive benefits package. Training will cover software tools and medical terminology to support staff and clients effectively.