Full-Time Veterinary Front Desk & Client Care

Western-Veterinary-Partners-1; Peoria (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Brown Animal Clinic in Peoria, IL seeks a Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones with compassionate service.

The role requires excellent communication, organization, and teamwork, with full-time scheduling Monday–Saturday and a pay range of $15–$17 per hour. Benefits include health, life, EAP, 401k, and PTO.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency in managing a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations.
• Ability to accurately process payments and maintain financial records.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Greet clients and be the welcoming face of the hospital.
• Schedule appointments and oversee daily patient flow.
• Answer multi-line phone system and assist in-person clients.
• Process transactions and maintain accurate financial records.
• Provide information about services and support clients with compassionate service.

Job description

Brown Animal Clinic in Peoria, IL seeks a Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones with compassionate service.

The role requires excellent communication, organization, and teamwork, with full-time scheduling Monday–Saturday and a pay range of $15–$17 per hour. Benefits include health, life, EAP, 401k, and PTO.