Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Peoria (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Life insurance and disability

Job summary

Brown Animal Clinic in Peoria, IL is seeking a friendly Veterinary Receptionist / Client Service Representative. You will greet clients, manage appointments and patient flow, and handle multi-line phones with compassionate, professional service.

The role involves processing transactions and supporting clients with service information in a fast-paced, team-focused environment. Prior veterinary front-desk experience is preferred; strong communication is essential.

Qualifications

• 1+ years of customer service/front-desk experience.
• Previous veterinary or healthcare front-desk experience preferred.
• Ability to manage a multi-line phone system and serve in-person clients.
• Excellent verbal and written communication, with compassionate client service.

Responsibilities

• Greet clients and manage front-desk operations at Brown Animal Clinic.
• Schedule appointments and coordinate patient flow.
• Handle multi-line phones and in-person interactions while providing information on services.
• Process transactions and maintain accurate payment records.
• Support clients with billing and service details in a friendly, professional manner.

Skills

Customer service

Front desk

Phone handling

Payment processing

Written communication

Emotional support

Tools

POS system

Job description

Veterinary Receptionist / Customer Service Representative

Peoria, IL

Brown Animal Clinic is seeking an outgoing Veterinary Receptionist /Client Service Representativeto serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15-$17 per hour, for each hour worked
• This is a full-time position, with a flexible schedule and availability needed Monday-Saturday. Two Saturday's a month

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Brown Animal Hospital?

Brown Animal Hospital has the mission to treat our clients as we would treat our families and treat our client's pets at though they were our own. Our clients are the heart of our practice and the reason we are here. At all times our clients and patients will be treated with respect, dignity, and compassion. Being of service to our patients is our purpose and the mission of our practice. We offer wellness plans, routine vaccinations, parasite prevention, dental and surgical procedures.

Pay Range

$15 - $17 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.