Full-Time Veterinary Receptionist & Client Experience

Brown Animal Hospital; Peoria (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Brown Animal Hospital in Peoria, IL is seeking a Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In this fast-paced role you will create exceptional client experiences, manage appointments and daily patient flow, and assist clients with information about our services.

The position offers full-time hours with a flexible schedule, competitive hourly pay, and a comprehensive benefits package including health insurance, 401k, and paid time off.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations.
• Ability to accurately process payments and maintain financial records.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Serve as the welcoming face of the hospital and provide exceptional client service.
• Manage appointments and daily patient flow.
• Handle multi-line phone system and in-person interactions.
• Process transactions and maintain financial records.
• Provide information about services to clients.

Skills

Customer service

Front desk

Communication

Payments processing

Calm under pressure

Veterinary front desk

Job description

Brown Animal Hospital in Peoria, IL is seeking a Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In this fast-paced role you will create exceptional client experiences, manage appointments and daily patient flow, and assist clients with information about our services.

The position offers full-time hours with a flexible schedule, competitive hourly pay, and a comprehensive benefits package including health insurance, 401k, and paid time off.