Veterinary Client Service Supervisor

Western Veterinary Partners; Sacramento (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Foothill Farms Veterinary Hospital is seeking an experienced CSR Supervisor to lead our client service team and collaborate with the medical staff. The role combines leadership with hands-on clinical support in a Fear Free environment to ensure an efficient, welcoming experience for clients and patients.

The ideal candidate has veterinary nursing background, 3+ years in the field, and proven supervisory skills.

Qualifications

• 3+ years of veterinary experience with nursing background.
• Previous leadership or supervisory experience.
• Experience with front desk workflows and patient handling.
• Experience with Cornerstone PM software.
• Strong communication and problem-solving skills.
• Commitment to Fear Free principles.

Responsibilities

• Oversee daily front desk operations and scheduling.
• Lead, coach, and develop CSR team.
• Cross-train CSRs in veterinary assistant duties.
• Serve as a clinical resource and assist medical team.
• Support veterinary assistant tasks and patient care.
• Coordinate communications between client services and medical teams.
• Resolve client complaints and promote positive experiences.
• Support hospital policies and operations.
• Identify opportunities to improve front-office efficiency.

Skills

Vet Nursing

Leadership

Communication

Organization

Problem-solving

Fear Free

Tools

Cornerstone

Job description

Foothill Farms Veterinary Hospital is seeking an experienced CSR Supervisor to join our growing team! This is a unique, hands-on leadership opportunity for someone who brings both strong supervisory experience and a background in veterinary nursing.

In this role, you will oversee daily client service operations, support and develop an experienced CSR team, and help ensure an efficient, welcoming experience for clients and patients. What makes this position unique is the opportunity to strengthen collaboration between our client service and medical teams through shared knowledge, clinical support, and cross-training. We are looking for someone with the clinical knowledge and confidence to step in and assist the medical team when needed, while also sharing their skills and helping cross-train CSRs in appropriate veterinary assistant responsibilities.

Our ideal candidate is an enthusiastic, collaborative leader who genuinely enjoys mentoring others and helping their teammates grow. They lead by example, communicate with empathy and professionalism, and embrace a Fear Free approach to both animal care and human interactions. This is a great opportunity for an experienced veterinary professional who enjoys clinical work but is also ready to take on greater administrative and leadership responsibilities.

In this position, you will take an active role in:

• Overseeing daily front desk operations, including workflow coordination, scheduling, and appropriate team coverage
• Leading, coaching, and developing CSR team members through ongoing training, feedback, and support
• Cross-training CSRs in appropriate veterinary assistant skills and responsibilities to build greater flexibility and collaboration across the hospital
• Serving as a clinical resource for the team and stepping in to assist with patient care and medical workflows when needed
• Supporting veterinary assistant responsibilities such as patient handling, restraint, treatments, and general nursing care
• Helping coordinate communication and workflows between the client service and medical teams
• Assisting with client complaint resolution and promoting a positive client experience
• Supporting hospital policies, procedures, and standards of patient and client care
• Identifying opportunities to improve front-office efficiency, team performance, and overall hospital operations

Schedule and compensation:

• Compensation: $ 25 - $30 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule and availability needed Tuesday through Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum qualifications and skill set:

• 3+ years of veterinary experience, with a strong background in veterinary nursing
• Previous leadership or supervisory experience, with demonstrated ability to coach, mentor, delegate, and support team development
• Strong understanding of veterinary hospital workflows and the ability to confidently assist the medical team when needed
• Experience with patient handling, restraint, nursing care, and general veterinary assistant responsibilities
• Experience working with veterinary practice management software, especially Cornerstonepreferred
• Excellent communication, organization, and problem-solving skills
• Ability to manage competing priorities while maintaining a calm, professional, and solutions-oriented approach
• Commitment to Fear Free principles and compassionate interactions with both animals and people

About us:

Foothill Farms Veterinary Hospital believes in providing a Fear Free experience for people and patients. We provide a broad spectrum of procedures, sound advice, and stress-free veterinary care to small animals, pocket pets and exotic pets. In addition to general wellness, soft tissue surgery, and dentistry, our team also provides holistic services (such as acupuncture), practices Reiki, and works closely with specialists for more intensive procedures and orthopedics. Our facility is well-equipped and full of incredible teammates who love people as much as they do animals. Our RVTs are well-utilized and many of our staff members are Fear Free certified professionals. Easily accessed off Auburn Blvd, our hospital is in a great location about 10 miles from downtown Sacramento.

Pay Range

$25 - $30 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.